Keys to Driving Adoption: How to Get Employees on Board with Your New Internal App

You're looking to implement a new internal application for your company and have concerns that employees will reject the new solution. What can you do to ensure that they'll not only download the application but engage with it as well?

In this post, we outline a number of ways to protect your investment and make sure it isn't wasted. Our strategies are broken down into three categories — discovery, pre-launch, and post-launch — based on the point in the implementation timeline that they should be deployed.


Before you worry about employees becoming active users of your new internal app, you first need to make decisions on the kind of app you’re going to implement. Whether you’re choosing an off-the-shelf product, engaging vendors for a custom-built solution, or building an app with your internal IT team, the discovery stage is crucial to reaching a successful outcome. 

At this stage, you’re identifying the sort of application that will provide the company with the most benefits and likely have a wish list of features bouncing around in your head. 

Maybe you’ve even taken a step further and sat down for a few product demos, watched a webinar or two, or worked with an internal development team to discuss preliminary requirements. However, you’re not sure what the ideal, final solution really looks like at this point. There are a couple strategies you can take to help navigate the murky waters at this stage of the process:




Following the discovery phase comes the pre-launch process. At this point, you’ve made the decision on what kind of solution you’ll be implementing, you know the features it provides to your employees, and you’ve even got the green light for funding. In other words, here’s where things start to get real. 

During this stage, the focus is on putting the proper policies and people in place to help ensure a smooth and successful launch. 

In addition to creating clear guidelines around the use of the app and establishing the people that will be in charge of supporting the app’s launch, the pre-launch phase also focuses on making your employees aware of and excited about the new tool that’s coming soon. 

Our client experience has given us a number of tactics that you can use to make this part of the implementation process go further toward making your app successful in the long run. 




You did it! You launched your company’s internal app and you’ve successfully helped move the organization forward. Now the hard work is over right? Unfortunately, it’s not that easy. 

To really make the most of any digital solution, it takes continued support and focus to achieve the desired results. After all, if no one is using the app 6 months after you launch, all the time and effort you’ve put in will have been for nothing. 

What can you do to keep engagement with your new tool high long after you’ve launched? We’ve got a couple ideas to help you out. 



Whether your tool is used for communication, project management, expense reports, or anything else, the strategies we've included can make it easier for your employees to adopt the solution.

If you're interested in learning more about Village, email us at — we look forward to hearing from you!